- 1Decision & Context
- 2Outcome & Chain Reaction
- 3Debrief & Meeting Questions
The promise
Jonas promised AeroTech dispatch at 14:00 — without checking Operations.
The constraint
A certified component is missing. Only bad shortcuts reach the deadline.
The stakes
AeroTech and three other clients rely on you. The problem crosses the whole chain.
"Sales makes wild promises for bonuses; we won't take the fall."
"If we lose AeroTech, we miss our yearly quota. You have to make this work."
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Monday's standup has barely started when Jonas announces that AeroTech's customized order must ship today at 14:00. He made that promise without checking component availability, capacity or quality approval with Operations.
Henrik has checked the order: a required certified component is missing. Hitting the promised deadline would mean using an uncertified substitute — a severe quality and safety risk — or halting three other clients' orders to divert certified stock and capacity. Neither is a harmless workaround.
AeroTech is not in this room. Its team is planning around a delivery promise it believes your company can keep. The three other clients are relying on their commitments too. You lead Operations & Flow: the problem crosses your entire customer chain.